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Order Process

Placing an order is a two part process that allows you to review your order and comfirm the shipping costs before giving any credit card information and completing you order.

The order process is as follows:

1. Complete your shopping, placing the items you want to purchase in the shopping cart.
2. Proceed to checkout, fill in your shipping details and submit the order.
3. Within 48 hours, you will receive our confirmation invoice via paypal (see below) with the total amount
due including shipping costs.
(In the event that you have not received our reply within 48 hours ,
please do not hesitate to mail to us at orgias@analoguelife.com and check your order's
status. We will keep the item on-hold until we receive your final confirmation, but no more than 5
days.
4. After receiving your payment we will ship your order within 1-2 business days. A shipping notification
will be e-mailed to you when your order has been shipped. Please Note that we will not ship until payment has been fully processsed. So for those choosing to pay with a pay-pal echeck we will not ship until the payment has been processed which make take up to 7-10 days.


Payment

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. If you have an existing papal account please use the email address linked to the account when ordering. That will make making payment more convenient.


Shipping

All merchandise will be shipped from Japan within 1-3 business days after receiving your payment. Unless otherwise specified we will deliver the item ('s) by Express Mail Service (EMS). We highly recommend Express Mail Service because packages are insured and it allows you to start tracking the package immediately using Japan EMS Track and Trace site. Packages shipped by EMS delivery, will generally arrive their destination within a week after shipment.

EMS shipping rates are determined by weight. The weight of the packing will be included when calculating the cost.

A chart showing EMS shipping rates to most regions can be seen here.

Prices and shipping fees do not include import duties, VAT or tariffs; these are the responsibility of the recipient and are usually collected upon delivery.

Shipping fees are NOT REFUNDABLE in the event an order is refused for ANY reason when international delivery attempted. If an order is refused for any reason, merchandise price only will be refunded to credit card holders when the merchandise is returned to us.


Currency

All shopping cart transctions will be completed in Japanese yen. The US dollar price ( which can be changed to other currencies by clicking) is shown so customers can get an idea of the price in their own currency. Those rates are adjusted daily and always up to date but are meant as an aprroximate value.
NOTE**
While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between various financial providers.


Returns

Please inspect your order upon delivery. If you are not completely satisfied with your purchase, you may return it for a refund. Notification by email is required within 7 days of receipt of the shipment on all refunds. All items must be returned in "as-new" condition in their original packaging. Items that show wear and tear will not be accepted for refund. Buyer assumes responsibility for all return shipping fees as well as any other expenses incurred to return the item to Analogue Life. In the return package, please include billing name, date of purchase and order no. We will refund your credit card account. Due to the credit card companies processing methods, there may be a lag between the time your return is process and the time the refund is reflected in your account.


English vs Japanese Site

The English site does not contain all the items shown on the Japanese site. If you would like to order an item not on the the English site please mail us and we can let you know the cost including shipping fees. The prices on the English site include all extra packaging and processing fees for overseas orders.


Disclaimer

Prices on Analogue Life are subject to change without notice. We maintain the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders that we believe the customer has violated applicable laws, and orders that we believe are harmful to Analogue Life .